Why an organization with 200 offices worldwide 🌎 chooses Streamline as their inventory planning solution

An interview with Ralph Libier – a Global Supply Chain Coordinator at United Bible Societies

The interview was conducted on May 3, 2019 by Dr. Leon Nel from Cornerstone Inventory – a leading supply chain consulting firm in South Africa.


1. Why did you choose Streamline?


We were looking for a tool to help our national offices worldwide do inventory analysis, demand forecasting and inventory planning and replenishment. Streamline integrates all of these functions in one single application at a very affordable cost.


2. When did you implement Streamline?


Approximately 2 years ago.


3. Do you have any other inventory software in conjunction with Streamline? If so, please specify the product and purpose?


We are only using Streamline.


4. How does Streamline perform vs. expectations?


So far Streamline has exceeded our expectations. We were first using ForecastPro which is an excellent demand forecasting tool but a little bit too sophisticated for some of our offices. Besides that it did not provide all the functionality that we needed for inventory and replenishment planning so we were using Excel for inventory analysis and replenishment calculations. Streamline helped us to eliminate the work we were doing in Excel.


5. What are the best features Streamline offers?


Integrated Demand and Inventory Planning – demand forecasting and inventory and replenishment planning, ABC analysis, KPIs Report, KPI Dashboard.


6. What are the limitations of Streamline?


Streamline is an excellent tool for demand and inventory planning at an operational level. It has some limitations when it comes to a performance review at a more executive level and which is needed for instance for an S&OP process. E.g. the possibility to compare forecasts with actuals at both item and product family level for demand, inventory levels, revenues, etc. in both units and values. We are currently in conversation with Streamline how the software can be adapted to better facilitate this type of analysis.


7. Did you have to customize Streamline? If so, why/how?


Yes, because of our long lead times and transportation constraints due to global sourcing we needed more flexibility in ordering schedules than that Streamline provided. We also needed inventory performance measures based on months instead of days and to also include inventory in transition which is very specific to our organization. Streamline was very open and willing to understand our context and address our specific needs. All the customizations that we needed are now part of the standard application.


8. Is there anything that surprised you about Streamline?


User-friendliness. Product is very stable. We have recalculated all the numbers that the system generates. So far it’s working perfectly well.


9. What significant benefits have you realized since implementing Streamline?


Streamline made it easier for us to help our national offices implement demand and inventory planning.


10. How responsive is Streamline to support issues?


Very little technical support needed so far. The minor issues that we encountered were resolved in a next release or with a software patch.


11. What is the quality of the support received?


We needed very little support to implement Streamline, since the software is very user-friendly and has a very comprehensive online manual. The support we requested was mainly in relation to specific customization needs that we had.


12. What would you do differently with regards to selection or implementation?


I would not do anything different.


13. Would you select Streamline again?


Of course. Of all the software we have seen so far Streamline has the best value for money.


14. How many products do you have?


We have national offices in more than 200 countries and territories. Some have 25 items others have thousands of items.


15. How many locations do you have (stores; warehouses; etc.)?


Some of our national offices have one warehouse, others have distribution centers supplying many branches from a central warehouse.


16. Is there anything else you can share that may help us make a decision?


If you are a small to medium-sized business with a limited budget, streamline is about the best that is available in the market. Streamline does not have high upfront license fees. You can start using the system with a monthly subscription. If you do not like the software you can cancel the subscription. We started with a monthly subscription. When we changed to an annual subscription we received a nice discount from Streamline!


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