How to support customer retention: Live Webinar
Topic: How the correct demand planning and inventory management processes support customer retention
On Wednesday, July 14 at 9 AM EST, the webinar How the correct demand planning and inventory management processes support customer retention will be held by Jairo Sanchez.
Click here to register and learn more about what we’ll be covering.
In this webinar, the speaker will argue that proper demand planning as well as alignment of the production, distribution, and procurement processes can shape the customer satisfaction (and retention) in the most efficient way, which is made possible by analytical tools, such as Streamline. We will discuss how the smooth demand planning process is significant for business success, and discuss its benefits for increasing customer satisfaction levels.
Agenda:
- What is customer experience (CX)?
- What do we mean when we talk about CX?
- CX is equally important as the product or the price
- Ways Demand planning improves Customer Retention
- Ways Inventory Management Improves Customer Retention
- Customer service as performance measure
- Q&A
- CEO
- COO
- CFO
- Sale directors
- Demand Planning Directors
- Supply Chain Directors
About the speaker:
Jairo Sanchez, supply chain management consultant and lecturer in postgraduate programs MBA with emphasis in operations professional CSCP certified by APICS. Founder of j.i.s. Consulting that focuses on supply chain process optimization. Jairo has worked in global companies such as SABMiller, Carvajal, the General Motors’ dealers’ network, and Oracle. He has led regional strategic and commercial positions, heading operational expansion and process optimization projects, particularly in Colombia, Mexico, and Brazil, where he lived for two years. All his experiences have been motivated by team building, customer satisfaction, and data visibility to leverage all supply chain processes.
This webinar is going to be the most interesting for:
Language: English
Still relying on manual work in Excel for planning?
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- Achieve optimal 95-99% inventory availability, ensuring you can meet customer demand consistently.
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- Experience up to a 98% reduction in stockouts, minimizing missed sales opportunities and customer dissatisfaction.
- Cut excess inventory by up to 50%, freeing up valuable capital and storage space.
- Increase margins by 1-5 percentage points, boosting overall profitability.
- Enjoy up to 56 times ROI within one year, with a 100% ROI achievable in the first three months.
- Reduce the time spent on forecasting, planning, and ordering by up to 90%, allowing your team to focus on strategic activities.
